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Returns Policy

This policy explains when items may be returned to Stanton Medical Supply and how refunds are handled.

Last updated September 2026

01Sealed, unopened items

Unopened items in their original, sealed packaging may be returned within 30 days of delivery for a refund or replacement, subject to the conditions below.

Return shipping is the responsibility of the customer unless the item arrived damaged or incorrect.

02Broken seals & combined components

For safety and sterility reasons, products whose seals have been broken, or whose components have been opened, handled, transferred, or combined with another substance, cannot be returned and do not qualify for refund, replacement, or credit.

This includes claims based on the condition of a mixture after a diluent has been opened or combined with any third-party material — see our Disclaimer.

03Damaged or incorrect orders

If an item arrives damaged, defective, or different from what you ordered, contact us and we will make it right at no cost to you.

04How to request a return

Email orders@stanton-medical-supply.com with your order number and the reason for the return. We will respond with return instructions. Refunds are issued to the original payment method after we receive and inspect the returned items.

Questions about your order? Contact orders@stanton-medical-supply.com.